Frequently Asked Questions
Everything you need to know about Big Joe furniture and services.
What materials are used in Big Joe furniture?
We pride ourselves on durability and comfort. Our products are crafted using high-quality performance fabrics, premium shredded foam, and eco-friendly recycled beans to ensure long-lasting support for your home.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition.
Are the covers on Big Joe products machine washable?
Many of our products feature removable, machine-washable covers. Please check the specific care label on your product or the 'Specifications' section on the product page for detailed cleaning instructions.
Do you offer a warranty on your furniture?
Yes, Big Joe offers a 90-day limited warranty against manufacturer defects. This covers issues with seams, zippers, and fabric integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options to make furnishing your home more accessible.