Big Joe Returns & Exchanges

We want you to love your home comfort products, but if you are not completely satisfied, we offer a 30-day return policy for items in original condition. Please note that return shipping costs may apply based on the reason for your return.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal with your order number and email address to start the return process.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.

• 3.
  Package Your Item

  Ensure the product is securely packed in its original packaging to prevent damage during transit back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.